Frequently Asked Questions

If you are hesitating, do not worry - we are here to explain
everything you might want to know. Let us help!

How long does it take to get up and running?

For some of our smaller customers, with a small amount of SKUs, we can be up and running within 2 days of your stock arriving (sometimes sooner). For larger businesses and more complicated SKUs, it would be best to contact us to discuss.

Do you have minimum order quantities?

We work with brands of any size, from start-ups to more established brands, we would be more than happy to chat to understand your requirements further.

Do you charge setup fees?

No, not usually. Only in the instance that you need us to build a custom integration. Depending on the complexity, we may have to charge a setup fee.

Do you handle returns?

Yes, absolutely! We handle returns and are able to make the inspection process as detailed as you like.

I'm currently using another fulfilment company, how do I transfer to you?

We are quite experienced in managing this process and we understand how much of an important decision this is, especially when things aren't quite working out for you with your current provider. Chat to us about and we can tell you more about how we can help.