Case Study
Hutch x P.Happi: Delivering Precision Fulfilment for a Women’s Health Pioneer
Discover how Hutch provides seamless, reliable fulfilment for P.Happi, ensuring every order reaches customers on time, in perfect condition, and with the care that reflects the brand’s commitment to women’s health innovation.
About P.Happi
P.Happi is a pioneering biotech brand redefining women’s health. Founded by scientist and long-time UTI sufferer Dr Chiara Board, the brand’s gentle and effective serum supports a healthy intimate microbiome, helping women feel confident and comfortable every day. Powered by Bdellovibrio - a unique bacterium that keeps bad bacteria in check while supporting the good - P.Happi brings cutting-edge science into accessible, everyday care.
The Challenge
As P.Happi grew, they needed a logistics partner who could keep pace with their high standards. Their challenges included:
Dual storage requirements: managing both room temperature and cold-chain products.
Premium fulfilment expectations: bespoke packaging, fast turnarounds and accurate order management.
Visibility and control: clear stock overviews and a user-friendly platform.
Responsive support: flexibility with order sizes and reliable customer aftercare.
Finding a 3PL capable of delivering both precision logistics and a superior customer experience was critical to supporting their brand promise.
The Hutch Solution
Since partnering with Hutch in January 2024, we’ve delivered a seamless fulfilment experience tailored to P.Happi’s unique needs. Our approach combines technical expertise with a customer-first mindset:
Flexible storage solutions for both ambient and cold-chain products.
Efficient pick-and-pack processes designed for bespoke packaging.
Real-time stock management through an intuitive platform.
Dedicated account support, ensuring every order is accurate, timely and handled with care.
By integrating logistics into P.Happi’s customer journey, we’ve helped ensure that every delivery reflects the quality, care and reliability synonymous with the brand.
The Results
Outsourcing fulfilment to Hutch has allowed P.Happi to focus on their core mission: bringing biotech innovation to women’s health. Meanwhile, we manage the entire logistics process, ensuring:
Consistent product quality from warehouse to customer.
Seamless customer experience, reinforcing brand trust.
Operational scalability without sacrificing precision or care.
“For us, it’s not just about moving boxes from A to B, it’s about ensuring every step reflects the care and credibility behind our brand. Working with Hutch has been excellent.”
— P.Happi Team
In Three Words
We asked P.Happi to describe Hutch in three words — here’s what they said:
Reliable. Supportive. Adaptable.
These words reflect how Hutch not only manages logistics but also partners with brands to deliver a seamless, trustworthy fulfilment experience.
